Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange re-delivery.ģ. Before getting in touch with us, please check:Ģ. Checking if you have an attempted delivery from one of our carriers. If your order has not arrived by the estimated delivery date, we're here to help. My order has not arrived yet, what should I do? Once an order has been shipped, we will send you a Shipping Confirmation email that includes your tracking number. NTBAY partners with major American shipping companies like DHL, UPS, USPS, FedEx. In case of any question and unexpected delay you can always contact our customer service. Our average time and goal is to ship you order in 48 hours.Īll orders will receive an email with tracking confirmation of the shipment. The processing time varies by location and depends on the specification of the product. Total Delivery Time = Preparing Time + Shipping Timeīefore we ship your order, we conduct a strict Quality Control checks and testing in order to ensure your product's quality. My order status is still” preparing”, when will it be shipped? NTBAY offers a fast way of checking all orders you just need to log in to your account to check the status of your package But you had better not change it after you make payment because it may delay your order preparation. You can make changes to your order before payment or just cancel the current order and place a new one. Please feel free to contact our 7*24 hours online service for any help you need. NTBAY provides Live Chat for your convenience. What if I have a question before placing an order? Save your shipping and payment information for fast checkout.Easiest way to contact Customer Service.
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